Please remember to order and collect any repeat prescriptions as soon as you can so you and your family have enough medicine over the bank holidays. Most pharmacies will be closed during the bank holidays meaning you may not be able to pick up a prescription at short notice.

The Medicine Order Line will be closed on Good Friday (18 April) and Easter Monday (21 April).
Please order your prescriptions in advance, ensuring enough time for the prescriptions to be signed by a GP and processed by the pharmacy.

Community pharmacy services over the bank holiday
Some community pharmacies will be open over the bank holidays. Please check this website for pharmacy opening times. Alternatively, you may wish to visit your pharmacy website or call them for more information. 

Please be advised that the Medicine Order Line (MOL) will be closed on Good Friday (18^th April) and Easter Monday (21^st April).  Regular opening hours, from 8am to 4pm, will be maintained on all other working days.

Due to the increased demand, we expect the MOL to experience higher than usual call volume during this time.

To mitigate the expected surge in demand and to manage prescription requests effectively, the MOL will adhere to our Standard Operating Procedure (SOP) for bank holidays. Prescription requests will be accepted up to 14 days before the due date (as opposed to the usual 7 days).

Controlled Drugs will be handled in accordance with SOPs, with future dating aligned to the due date on the clinical system. These items will not be issued any earlier however if the due date falls on a weekend or bank holiday, then they will be future dated to the working day prior to this (allowing for pharmacies to order in any stock needed).

For patients with internet access, we highly recommend utilising one of the online prescription ordering options, including:

• NHS app
• MOL online ordering form via www.derbyshiremol.nhs.uk
• Online ordering via the GP clinical system
• Electronic Repeat Dispensing (eRD)

The MOL will also be closed on the following May bank holidays - Monday 5^th May and Monday 26^th May.

In emergency only: should you run out of your medication and the surgery is closed please ring your normal surgery telephone number. Your call will be transferred to the “Out of Hours Service” and you will be advised how you can obtain an emergency supply of medication.

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App).
• using the GP online system (SystmOnline).

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the surgery - see our opening times here

For all patients registered at Darley Dale, please be aware your nominated pharmacy will have their own time scale for processing prescriptions. We would advise that you check these before ordering to minimise the risk of running out.

With immediate effect the repeat prescription process for patients prescribed Warfarin has changed:

• In-between each prescription request an in-house medication review will take place to ensure that you have had an INR check within the appropriate period and that your medical records are updated with the results.
• A prescription cannot be processed without a satisfactory medication review taking place.
• You can continue to request your prescriptions in the usual way.

The changes are in-line with CQC requirements to ensure maximum patient safety.

If you are a dispensing patient (you pick up your prescription from Winster or Youlgreave surgery) please contact your local branch for any prescription queries.

If you are a dispensing patient please allow 48 Hours (excluding weekends and Bank Holidays) for your request to be processed.

If you are not a dispensing patient but you would like to be please visit or phone Winster or Youlgreave surgery to set this up.

Youlgreave Medical Centre: 01629 636207 (Phone lines open at 9am)

Winster Medical Centre: 01629 650207 (Phone lines open at 9am)