The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App).
• using the GP online system (SystmOnline).

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• fill out a repeat prescriptions request form
• bring the paper form to the surgery - see our opening times here

Please allow 48 Hours (excluding weekends and Bank Holidays) for you request to be processed if you are registered patient at our Winster and Youlgreave Surgeries. For all patients registered at Darley Dale, please be aware your nominated pharmacy will have their own time scale for processing prescriptions. We would advise that you check these before ordering to minimise the risk of running out.

In emergency only: should you run out of your medication and the surgery is closed please ring your normal surgery telephone number. Your call will be transferred to the “Out of Hours Service” and you will be advised how you can obtain an emergency supply of medication.

An easy and convenient way to order your repeat prescription. The telephone number is: 01246 588 860, and opening hours are 08:00am until 16:00pm, Monday to Friday. 

If you are struggling to get through to the MOL on the phone and have access to email, you can send a request for a call back to: ddccg.northmolonlinerequests@nhs.net or ddccg.southmolonlinerequests@nhs.net.

You will need to include your full name, date of birth, contact telephone number and the name of your GP practice.  A call advisor will aim to make contact with you within 48 hours (excluding weekends and Bank Holidays) and make three attempts to contact you.  Further information about the MOL can be found here - joinedupcarederbyshire.co.uk/your-services/medicines-order-line

The MOL now offers an online ordering form if you do not wish to wait in the queue. The online form has many benefits - 

• Available 24/7
• You don't need to create an account
• They do not need to call you back to process your request

The online form is available on www.derbyshiremol.nhs.uk and only takes a few minutes to complete. All online requests willl take 48 hours to process.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription: please ring your surgery and a member of The Reception Team will direct your query to the appropriate clinician.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. When requesting your repeat prescription online, if you receive a message asking you to schedule a medication review, please phone the surgery to request your repeat prescription.  The Reception Team will process your prescription request and if appropriate arrange for a GP to complete an non-appointment based medication review

Prescription charges

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

With immediate effect the repeat prescription process for patients prescribed Warfarin has changed:

• In-between each prescription request an in-house medication review will take place to ensure that you have had an INR check within the appropriate period and that your medical records are updated with the results.
• A prescription cannot be processed without a satisfactory medication review taking place.
• You can continue to request your prescriptions in the usual way.

The changes are in-line with CQC requirements to ensure maximum patient safety.