Prescriptions
Ordering Repeat Prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App).
- using the GP online system (SystmOnline).
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring the paper form to the surgery - see our opening times here
Please allow 48 Hours (excluding weekends and Bank Holidays) for you request to be processed if you are registered patient at our Winster and Youlgreave Surgeries. For all patients registered at Darley Dale, please be aware your nominated pharmacy will have their own time scale for processing prescriptions. We would advise that you check these before ordering to minimise the risk of running out.
Obtaining Medicines Urgently
In emergency only: should you run out of your medication and the surgery is closed please ring your normal surgery telephone number. Your call will be transferred to the “Out of Hours Service” and you will be advised how you can obtain an emergency supply of medication.
Repeat Prescriptions for Warfarin
With immediate effect the repeat prescription process for patients prescribed Warfarin has changed:
- In-between each prescription request an in-house medication review will take place to ensure that you have had an INR check within the appropriate period and that your medical records are updated with the results.
- A prescription cannot be processed without a satisfactory medication review taking place.
- You can continue to request your prescriptions in the usual way.
The changes are in-line with CQC requirements to ensure maximum patient safety.
Medicines Order Line
An easy and convenient way to order your repeat prescription. The telephone number is: 01246 588 860, and opening hours are 08:00am until 16:00pm, Monday to Friday.
If you are struggling to get through to the MOL on the phone and have access to email, you can send a request for a call back to: ddccg.northmolonlinerequests@nhs.net or ddccg.southmolonlinerequests@nhs.net.
You will need to include your full name, date of birth, contact telephone number and the name of your GP practice. A call advisor will aim to make contact with you within 48 hours (excluding weekends and Bank Holidays) and make three attempts to contact you. Further information about the MOL can be found here - joinedupcarederbyshire.co.uk/your-services/medicines-order-line
The MOL now offers an online ordering form if you do not wish to wait in the queue. The online form has many benefits -
- Available 24/7
- You don't need to create an account
- They do not need to call you back to process your request
The online form is available on www.derbyshiremol.nhs.uk and only takes a few minutes to complete. All online requests willl take 48 hours to process.
Effective from 1st September 2024, the Medicine Order Line (MOL) will no longer process medication requests received through ECHO, Healthera, or any other pharmacy apps. After this time, all patient-initiated medication requests via ECHO, Healthera, or any other pharmacy apps will be re-directed by the pharmacy app provider to the patient's GP Practice email address instead of the MOL email address. The email requests will then be processed by the practice.
Derbyshire Prescribing Service
The Derbyshire Prescribing Service (DPS) incorporating the Medicines Order Line (MOL) is working hard to meet high level telephone call demand with the staffing capacity available. In the run up to Christmas we are keen to try and maintain patient experience and effectiveness within this service and ensure that those patients that are unable to order medicines via alternative routes can continue to access this service in a timely way, therefore we are asking for your help in promoting alternative methods of repeat prescription ordering for those patients/carers who are able.
Practice online health and prescription services and the NHS App have been improved and now offer useful functions to enable patients to effectively manage their repeat prescriptions where they are able to use a smartphone or computer. The MOL team will continue to actively assess appropriate and digitally enabled patients to use digital alternatives, including the MOL online form, and offer support and information to assist patients to make the switch.
We would welcome your support of the promotion of the NHS App for suitable patients. Helpful resources can be found at Ordering repeat prescriptions in the NHS App (promotional pack) - NHS Digital
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription: please ring your surgery and a member of The Reception Team will direct your query to the appropriate clinician.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. When requesting your repeat prescription online, if you receive a message asking you to schedule a medication review, please phone the surgery to request your repeat prescription. The Reception Team will process your prescription request and if appropriate arrange for a GP to complete an non-appointment based medication review
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Medication support for released prisoners.
For urgent medicines that have previously been prescribed as repeat prescriptions, released prisoners can access these by calling NHS 111. Please see also Emergency prescriptions - NHS 111.
Pharmacy First Service
- Patients can access care for a specific range of conditions using the Pharmacy First Service, which enables them to get certain prescription medications directly from a pharmacy, without a GP appointment.
- Healthcare professionals can use the NHS Service Finder to find pharmacies participating in this service and patient information is available here.
- Patients can contact 111 or access 111 online to be referred to a pharmacy that provides the full range of Pharmacy First services.
NHS Pharmacy Contraception Service
- For women being released from prison, the NHS Pharmacy Contraception Service provides an accessible and convenient place to receive advice and support for contraception management. This includes the supply of oral contraception that is exempt from prescription charges.
- Health and justice providers, as well as other healthcare professionals, can refer women to this service or they can refer themselves.
- Individuals do not need to be registered with a GP to access this service. Pharmacies will only inform the GP practice that individuals have accessed the service, with their consent.
- See here for details of pharmacies that offer the contraceptive pill without a prescription.