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Welcome to Credas Medical

Credas Medical, incorporating our surgeries at Darley Dale, Winster and Youlgreave, are pleased to welcome you to our website. We are confident that it will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Our new name Credas (trust in latin) and logo is a brand developed by our current GP Partners to incorporate our three GP Surgeries at Darley Dale, Winster & Youlgreave under the same brand.  You will see that our communications such as reception displays, letter heads, SMS messages & email templates use our new brand name, however, no structure or services changes have been made to the Practice alongside our new brand name.

 

COVID/Flu Vaccinations: Coming Soon

  • Our COVID/Flu vaccination campaign for our patients will start from 3 October 2022 until complete
  • Our clinics will go-live by Friday 19 August 2022
  • Patients will start to receive invitations from Friday 19 August 2022
  • We have planned a dual COVID/Flu vaccination clinic on Saturday 15 October 2022 from 8am until 14:00pm and invitations for this clinic will be sent by Friday 19 August 2022
  • Our detailed campaign plan will be advertised to patients by Tuesday 23 August 2022
  • Our vaccination deliveries are planned for w.c. 3/10 7 17/10 (although we order a year in advance we have no control over our delivery dates)


Telephone Services & Appointment Booking Update:

  • The Practice has recently invested in a new & improved telephone system across all of our three GP Surgeries at Darley Dale, Winster and Youlgreave
  • We took the opportunity to review our telephone messages at the same time to reduce the amount of time it takes to get through to a member of our team
  • The new telephone system allows patients to continue to contact their direct surgery telephone number and access our central appointment booking telephony team
  • Patients at Winster & Youlgreave are now able to contact the surgery at 08:00am, Monday to Friday to book an appointment with us, in advance of their surgery opening times and will be offered an appointment at their preferred surgery
  • Our dedicated team are here to help with appointment booking or any queries you may need to discuss with us
  • We hope that patients find that their experience is improved with our new & improved system with reduced listening time, reduced call waiting times and services available

Engage Consult - Online & Telephone Triage Service 

 

To Access Engage Consult:

  • Please click on the image below
  • Please provide as much detail and answer all of the prompted questions as this will support a fully assessed GP consultation
  • Where insufficient information is provided to allow the GP to fully consult your needs, you will be offered a routine telephone appointment

Online Triage Access Point

What is Engage Consult:

  • In response to the COVID-19 pandemic, all GP Practices have been directed by NHS England & Improvement and The Clinical Commissioning Group to implement an online service
  • Engage Consult provides patients with another point of contact with the Practice - online via any Smart phone, tablet or computer
  • This new online service allows patients to submit requests online to the Practice between the hours of 08:00am & 12:00pm, Monday to Friday
  • Online triages take approximately 5-10 minutes to complete
  • This service removes the need to wait in a queue on the phone lines, during our most busy times when the Practice opens
  • The online triage provides the GP with the information they need to signpost you to the most appropriate service

Engage Consult Available Services:

  • To reduce the number of ways patients need to access online services, Credas Medical have linked our online services to Engage Consult
  • This means that once you have registered for Engage Consult you can access the following services all in one place:
    • Complete an online request to a GP online
    • Obtain self-help advise
    • Obtain up to date COVID-19 information
    • Request access for online services
    • Request a repeat prescription
    • Request access to your medical records
  • All of these services are available to you through Engage Consult, without the need to visit or telephone the Practice or visit the website separately

Example of Online Service:

  • You feel unwell at 22:00pm on Sunday evening
  • You complete your online request at 08:00am on Monday morning
  • Between 08:00am & 12:00pm on Monday morning a Receptionist allocates your online request to an appropriate GP
  • A GP completes a clinical triage of your online request during Monday (in order of clinical urgency)
  • You receive contact from the Practice on Monday by 18:00pm
  • The contact you receive from the Practice can vary and will depend on the GP clinical triage assessment, these can range from:
    • GP online message of advise &/or action taken
    • GP video consultation
    • GP telephone consultation
    • GP face to face consultation
    • Receptionist telephone call to advise of GP clinical triage outcome and routine requirements 

Telephone Triage Service:

  • From 18th August if you need a GP appointment you should access our online triage service
  • If you are unable to access our online triage service, you can telephone the Practice on 01629 733205 and speak to a Receptionist
  • Our Reception Team have been trained to complete the online triage service with you over the telephone but you can request a pre-bookable telephone or face to face consultation without an online triage with a Receptionist

Out of Hours Services:

  • In an emergency, please contact 999
  • If you need urgent medical advise or consultation after 18:00pm, Monday to Friday
  • Or all day on a Saturday or Sunday
  • You should contact the out of hours service on 111

Register for Engage Consult Guide

Patient Complete Online Triage Guide:

Complete Online Triage Guide

Carer Support Guide:

Carers Guidance

Care Home Instruction Guide:

Care Home Instruction Guidance


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Prescription Telephone Line Availability:

Prescription Medicines Order Line

  • From Monday 21st October 2019 we will no longer be able to accept prescription requests over the telephone at Darley Dale Medical Centre.
  • We ask our patients from this date to utilise the Prescription Medicines Order Line, a new, easy and convenient way to order your repeat prescription.
  • The telephone number is: 01246 588 860, and opening hours are 09:00am until 16:00pm, Monday to Friday.
  • For more information, you can collect a leaflet from reception at Darley Dale Medical Centre.

Darley Dale - The prescription telephone line is open from 2pm until 4pm, Monday to Friday (to support the management of workloads).

Winster - The prescription telephone line is open during surgery opening times.

Youlgrave - The prescription telephone line is open during surgery opening times.

Other Available Options -

  • You can request your repeat prescriptions on-line, please see link below.
  • You can request your repeat prescriptions by completing your latest prescription form and either handing it in or posting it to the appropriate surgery.

Medicines Order Line Telephone Challenges:

If patients are struggling to get through to the MOL on the phone and have access to email, they can send a request for a call back to: ddccg.northMOLonlinerequests@nhs.net or ddccg.southmolonlinerequests@nhs.net

Patients are to include their full name, date of birth, contact telephone number and the name of their GP practice.  A call advisor will aim to make contact with the patient within 48 hours (excluding weekends and Bank Holidays) and make three attempts to contact them.  Further information about the call-back service can be found at: www.derbyandderbyshireccg.nhs.uk/your-health-services/information-for-patients/prescription-medicines-order-line-mol/

Online repeat prescriptions

*** When requesting your repeat prescription online, if you receive a message asking you to schedule a medication review, please phone the surgery to request your repeat prescription.  The Reception Team will process your prescription request and if appropriate arrange for a GP to complete an non-appointment based medication review ***

Patients registered with SystmOne please click image below:
 

SYSTMONE_LOGO.jpg 

Patients NOTregistered with SystmOne please click link below:

 https://www.mysurgerywebsite.co.uk/secure/prescriptions.aspx?p=c81030

 

Extended Access for Patients:

  • We are pleased to inform our patients that we are now offering pre-bookable evening and weekend appointments:

  • Every Wednesday evening from 6.30pm until 8pm.

  • Every 3rd Friday of the month from 6.30pm until 8pm.

  • Every 3rd Saturday of the month from 8am until 11am or 9am until 12pm.

  • Every 3rd Sunday of the month from 8am until 11am or 9am until 12pm.

  • We offer early morning appointments (7:30am) with a doctor on a Tuesday morning and late night appointments (6:30pm - 7:20pm) with a doctor and a nurse on a Wednesday evening - please ask reception if you wish to book one of these appointments.


 Veterans

We are conscious that some patients registered at Credas Medical (Darley, Winster & Youlgreave Surgeries) may be affected by recent events in Afghanistan.

Credas Medical is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families.
 
All the team have been trained in the care of military veterans and their families.
 
If recent events have affected you and you wish to seek help, please come forward.

RCGP Accredited Practice


District Nurse and Therapist New Telephone Number

From Tuesday 1st May 2018 – To contact a District Nurse, Occupational Therapist or Physiotherapist there will be one new number to contact. 01629 593050.


 

School age childhood immunisations

NHS England has decided that it is now more effective and efficient for school age children to receive all their immunisations at school. If you have any further queries please contact the School Age Immunisation team at DCHS on 01283 707170.

Baby Immunisations

 


Partners in care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

 


CQC Inspection Report

Please click on the link below to view our most recent CQC inspection report

Rating: Good

Inspection date: 1st November 2017

Publication of report date: 5th January 2018

Overview and CQC Inspections

Overall Good

Read overall summary

Care Quality Commission (CQC)

https://www.cqc.org.uk/location/1-562907508?referer=widget3

 


GP Fair Processing Notice

How we use your information? Please click on the link below for more information

Privacy Notice


Medical Interoperability Gateway (MIG)

Medical Interoperability Gateway (MIG) project is now live and can be accessed here: https://derbyshirehealthcarerecords.org.uk/

 

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(Site updated 04/08/2022)
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