Engage Consult - Online & Telephone Triage Service
What is Engage Consult?
- All GP Practices have been directed by NHS England & Improvement and The Clinical Commissioning Group to implement an online service
- Engage Consult provides patients with another point of contact with the Practice - online via any Smart phone, tablet or computer
- This online service allows patients to submit requests online to the Practice between the hours of 8am and 6:30pm, Monday to Friday.
- Online consultations received from 8am until 12pm are allocated to the on-call GP the same day.
- Online consultations received from 1pm until 6:30pm are allocated to the on-call GP the following day.
- Online triages take approximately 5-10 minutes to complete
- This service removes the need to wait in a queue on the phone lines, during our most busy times when the Practice opens
- The online triage provides the GP with the information they need to signpost you to the most appropriate service
Engage Consult Available Services
- To reduce the number of ways patients need to access online services, Credas Medical have linked our online services to Engage Consult
- This means that once you have registered for Engage Consult you can access the following services all in one place:
- Complete an online request to a GP.
- Obtain self-help advice.
- Request a sick note.
- Update your details.
- These services are available to you through Engage Consult, without the need to visit or telephone the Practice or visit the website separately
Example of Online Service
- You feel unwell at 22:00pm on Sunday evening
- You complete your online request at 08:00am on Monday morning
- Between 08:00am & 12:00pm on Monday morning a Receptionist allocates your online request to an appropriate GP
- A GP completes a clinical triage of your online request during Monday (in order of clinical urgency)
- You receive contact from the Practice on Monday by 18:00pm
- The contact you receive from the Practice can vary and will depend on the GP clinical triage assessment, these can range from:
- GP online message of advise &/or action taken
- GP telephone consultation
- GP face to face consultation
- Receptionist telephone call to advise of GP clinical triage outcome and routine requirements
Guides
Click on the links to download useful guides about using Engage Consult:
Out of Hours Services
- In an emergency, please contact 999
- If you need urgent medical advice or consultation after 18:00pm, Monday to Friday
- Or all day on a Saturday or Sunday
- You should contact the out of hours service on 111
