Engage Consult - Online & Telephone Triage Service

All GP Practices have been directed by NHS England & Improvement and The Clinical Commissioning Group to implement an online service
Engage Consult provides patients with another point of contact with the Practice - online via any Smart phone, tablet or computer
This online service allows patients to submit requests online to the Practice between the hours of 08:00am & 12:00pm, Monday to Friday
Online triages take approximately 5-10 minutes to complete
This service removes the need to wait in a queue on the phone lines, during our most busy times when the Practice opens
The online triage provides the GP with the information they need to signpost you to the most appropriate service

To reduce the number of ways patients need to access online services, Credas Medical have linked our online services to Engage Consult
This means that once you have registered for Engage Consult you can access the following services all in one place:
- Complete an online request to a GP online
- Obtain self-help advice
These services are available to you through Engage Consult, without the need to visit or telephone the Practice or visit the website separately

You feel unwell at 22:00pm on Sunday evening
You complete your online request at 08:00am on Monday morning
Between 08:00am & 12:00pm on Monday morning a Receptionist allocates your online request to an appropriate GP
A GP completes a clinical triage of your online request during Monday (in order of clinical urgency)
You receive contact from the Practice on Monday by 18:00pm
The contact you receive from the Practice can vary and will depend on the GP clinical triage assessment, these can range from:

GP online message of advise &/or action taken
GP telephone consultation
GP face to face consultation
Receptionist telephone call to advise of GP clinical triage outcome and routine requirements

Further Information