Consultations are by appointment only.
Appointments may be made in person or by telephone. You can, if you wish, make an appointment to see any of the doctors.
Phoning early gives us the best chance of meeting your first choice for a routine appointment.
Please be punctual for your appointment. If you have an urgent medical problem that will not wait for a routine appointment please tell the receptionist.
To make an appointment by telephone – please ring your usual surgery during surgery hours.
Whilst we do not offer specific telephone consultations our staff are happy to deal with telephone enquiries wherever possible.
If the doctor or nurse is unable to speak to you at the time you phone, then we will take a message and the receptionist will try and give an indication of when they will get back to you. In most situations that will be within 24 hours.
For urgent advice there is always a duty doctor on call, who will be able to get back to you quickly if required.
All patients are entitled to have a chaperone present for any consultation; examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff. Wherever possible we would ask that you make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of the request. Occasionally it may be necessary to reschedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperoning guidance.
If you would like to see a copy of the Guidance to staff on the use of chaperones or have any queries or comments please contact the practice manager.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.